Airside (Ramp Services) Agent

Job content

This is a 30hr per week fixed term contract at the starting rate of £8.91 per hour

Job Summary

Ramp Services Agents provide the necessary under-wing ground support services to aircraft as required by our customer airlines. This includes (but not be limited) to the loading and unloading of baggage and cargo and mail, sorting and transporting baggage to and from the aircraft and the operation of specialist ground servicing equipment.

Job Responsibilities

The following responsibilities are associated with this job role:

• Unload passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and/or dollies
• Deliver passenger luggage to claim area and unload onto conveyor system
• Deliver air cargo to appropriate recipient
• Load/unload wheelchairs and child strollers and deliver to designated location
• Provide special handling of luggage/cargo as required/directed
• Placement of chocks and cones around the aircraft
• Drive and/or operate ground support equipment which may include baggage tugs, baggage carts, aircraft steps, belt loaders, aircraft ground power units, tow bars, container loaders, water/lavatory service trucks, aircraft de-icing units, cargo dollies and passenger vans.
• Collect and load live animals and dangerous goods on onto aircraft
• Report all equipment malfunctions to the appropriate supervisor/manager
• Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements
• Comply with Swissport Standard Operating Procedures (SOP’s)
• Maintain the highest standards of safety and security at all times
• Other duties as assigned
  

The list is not exhaustive and may vary depending on location and local customer requirements.

Qualifications And Competencies

• Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
• Ability to speak and understand the English language
• Ability to travel to the airport at times where public transport is not available
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather
• Physically fit, able to work in a manual environment and repeatedly lift up to 32kg throughout a shift.
• Able to work as a team in a fast paced environment
• A full driving license
• Previous experience working in an aviation environment is desired
• Ability to speak additional languages is desired
  

GDPR

Swissport has strict obligations under the General Data Protection Regulation 2016/679 (“the GDPR”). Compliance is therefore a responsibility embedded in all roles. Specifically, however, you are required to actively support and assist the business with compliance, both in your daily duties and in respect of ad hoc projects and activities. You are expected to demonstrate good practice to direct reports, and actively promote a culture of compliance.

DIVERSITY & INCLUSION

Specifically, You Are Required To

Swissport and its employees have a strict duty under the Equality Act 2010, not to be discriminatory in their treatment of colleagues and customers, on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Compliance with equality and diversity principles is therefore a responsibility embedded in all roles.

• comply with equality and diversity policies and treat all colleagues and customers with dignity and respect (including in virtual and digital environments);
• respond positively, inclusively, and supportively to the different needs of colleagues and customers by reason of their protected characteristics;
• report and act upon all instances of discrimination, harassment, and bullying;
• proactively support direct reports to understand their responsibility for equality and diversity, including identifying and facilitating development where required. Ensure performance is measured against key performance indicators, to mitigate the risk of discrimination;
• proactively comply with, model, promote, and embed equality and diversity principles, in daily duties, project work, and strategic planning, to promote a culture of zero tolerance, an environment in which colleagues and customers feel safe and respected, and champion the value the business affords to equality and diversity;
• ensure changes to policies and practices are screened for compliance with equality and diversity principles, and embed compliance as a key performance indicator in strategic planning and project work;
• evaluate operational decisions to assess the impact on policies, procedures, and strategies with reference to equality and diversity.
  

[NOTE: This is not exhaustive and may vary depending on location and operational / local customer requirements.]

Primary Location

Europe-UK-Bristol-Bristol Airport (BRS)

Employee Status

Fixed Term

Schedule

Part-time

Unposting Date

Jul 26, 2021, 5:59:00 PM

Organization

Ground Handling