Agricultural Technician

Job content

A rare opportunity has arisen at our Barnard Castle workshop for someone to help offer complete technical support with a focus on Agricultural Machinery within a busy Agricultural Depot.

ABOUT US

Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr’s Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.

Carr’s Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.

THE JOB

To offer complete technical support with a focus on Agricultural Machinery within a busy Agricultural Depot. Working closely with the Workshop Foreman and ensuring smooth running of the Workshop, and supporting a strong customer network working alongside other aftersales members and the sales team on service issues.

Taking responsibility for some key day to day processes in line with company guidelines and ensuring smooth communication between all parties. Play a key part in offering industry leading levels of service to our internal and external customers.

The successful candidate will be responsible for day to day technical support of a busy workshop, covering the following key areas;

· Ownership of Customer Care process for the department, linking closely with the wider business and ensuring customers remain engaged.

· Ensuring Dealer Standards are maintained across the department and maintaining a clean and efficient working environment.

· Maintaining a key link to other departments and branches within the network

· Maximising all opportunities and supporting the Workshop Manager to achieve budgets and targets.

· Working within the workshop or in the field/on farm as required.

· Providing technical expertise and guidance as required.

· Maintaining a strong working relationship with Parts Department.

· Any other task associated with the efficient technical support of a Workshop.

SKILLS, EXPERIENCE AND QUALITIES REQUIRED

· Excellent knowledge of mechanical, electrical, and hydraulic systems.

· Written skills – proven ability to use clear, concise language specific for the purpose and audience.

· Confident IT user, including a working knowledge of diagnostic software.

· Flexibility with working hours during busy seasons and weekends.

· Full UK driving licence required.

· Excellent interpersonal and communication skills, including the ability to consult, negotiate and liaise with suppliers, customers and internal stakeholders.

· Ability to manage change and to adapt to unexpected demands on a day-to-day basis.

Ability to assess priorities and manage competing deadlines both independently and as a member of a team

BENEFITS

As part of The Billington Group we offer a wide range of employee benefits including:

· An attractive salary package.

· Annual salary reviews in September each year.

· A minimum of 25 days annual leave.

· Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.

Your Health

Health Assured:Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.

Sick pay:Generous company sick pay entitlement.

Health Cash Plan:A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.

Your Lifestyle

Staff Discount:Colleagues are eligible for a generous staff discount on selected products at our Country Stores.

Cycle to work scheme:A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.

Flexible life assurance and critical illness cover:Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.

Perks At Work:Access to an exclusive member’s discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.

Salary finance benefits:Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.

Your Future

Pension:Enrolment into the Company pension scheme after 3 months of employment.

Training & Development:Role specific training and ongoing training and development opportunities identified through our annual appraisal process.

Job Types: Full-time, Permanent

Salary: £21,500.00-£35,000.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Barnard Castle: reliably commute or plan to relocate before starting work (required)

Experience:

• Agricultural Technician: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Reference ID: Agricultural Technician - Barnard Castle