Advanced Business and Client Support Apprentice

☞ Dna Worldwide Group Ltd

View: 106

Update day: 01-06-2024

Location: Frome South West

Category: IT - Hardware / Networking IT - Software Information Technology

Industry:

Job type: Apprenticeship

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Job content

We are at an exciting time within the business, expanding rapidly and taking on a much wider variety of cases. So, we are looking for an enthusiastic candidate to join our growing team on a full-time basis, who is willing to support all employees with everything they require to grow and achieve!


Closing date: 16 Sep 2021

Apprenticeship summary

  • Annual wage

    £10,500.00

  • Working week

    Monday - Friday, shifts to be confirmed.

    Total hours per week: 40.00

  • Expected duration

    18 months

  • Possible start date

    27 Sep 2021

  • Date posted

    today

  • Distance

    97.8 miles

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001758583

  • Positions

    1 available

Interview date 23rd September.

What type of person are we looking for?

At DNA it’s the person’s approach and willingness to do what is needed that is most important when we look to bring someone on-board. We are therefore looking for exceptionally talented individuals who’ve got a mix of experience in customer services and ideally a strong computer proficiency.

You’ll be responsible for the preparation of quotes to be issued to clients, handling and supporting the booking of collection appointments with them and making sure their cases progress smoothly and on time. You’ll be expected to work well as part of your immediate team as well as the wider sales team and company.

Roles & responsibilities will include:

  • Case Management of Private Immigration, DNA & D&A cases
  • Client Support Invoicing
  • DNA Results Issuing
  • Working with Client Support/Sales in answering calls and directing to the appropriate destination
  • Covering Client Support Team Members when away
  • Supporting in arranging urgent appointments for the Sales Team

Requirements and prospects

Desired skills

  • A people person that loves to communicate and go above and beyond
  • Excellent computer skills, fast accurate typing
  • A problem solver who knows how to word responses simply that cover exactly what questions customers have
  • Dealing with a high intensity customer service environment
  • Ability to handle multiple demands and work out your time to complete all tasks required
  • Great at English as well as spelling and grammar
  • Ability to ‘read in-between the lines’ of what customers ask; to respond to what they are really asking

Personal qualities

  • Rapport builder
  • Team player

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

Future prospects

Potential to progress for the right candidate.

Things to consider

Company benefits:

  • You will be working in a state-of-the-art office facility
  • On site gym with highly discounted staff fees
  • Excellent on-site cafe with staff discounts
  • Optional company pension
  • Optional company healthcare plan
  • You will also be part of a successful and rapidly expanding team

Please consider how you will travel to the place of work, particularly if you rely on public transport.

About the employer

DNA Worldwide Group is a growing business providing support to clients who are looking to establish a point of truth within their lives. From DNA Testing, Drug and Alcohol Testing to Forensic services, our role is fundamental.

Employer

Dna Worldwide Group Ltd

Address

Unit G1

Frome Business Park

Manor Road

Frome

BA11 4FN

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Training

Training provider

SOMERSET SKILLS & LEARNING CIC

Applications for this apprenticeship are being processed by Somerset Skills & Learning

Contact

Chelsea Edwards 07976 981937 cedwards@sslcic.co.uk

Level 3 Business Administrator Standard.

Functional Skills Level 2 in English and maths if required.

End Point Assessment: Knowledge Test; Professional Discussion; Presentation/Q&A.

Apprenticeship standard

Business administrator

Level 3 (A level)

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Deadline: 16-07-2024

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