Admissions Assistant

Reporting to Admissions Manager the Admissions Assistant will Facilitate the admissions process while ensuring a connected and seamless approach to the service for applicants across the admissions service. The Admissions Assistant will be expected to contribute to the overall effective service delivery of providing information and support to ensure a high-quality admissions service is provided to applicants and academic.

To support and co-operate with the wider admission team to ensure the provision of an effective and efficient admissions service for GBS.

Contributing a vital service to support GBS in meeting its targets for recruitment across all programmes.

To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.

Ensure accurate input of applicant related data and correction of applicant exception reports using the student management information system; in preparation of statistical returns (such as HESA).

Provide advice and guidance on course options to applicants and potential applicants verbally and in writing. Deal with all internal and external queries concerning the progress and status of an application.

Carry out initial checks on applications for a portfolio of courses, (including but not limited to minimum entry requirements, criminal convictions, multiple application identification, immigration checks).

Monitor the responses of applicants to decisions and update the information on the institutions student record system.

Handle telephone and email enquiries from prospective students, independently and in a timely and professional manner.

Support AOs with the invigilation of all assessments and offering support to applicants if required.

Provide overall clerical support to the whole admissions department. Assist the Business Development Team with Open days when required.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

Degree, relevant professional qualification, or equivalent experience in relevant role.

Experience of dealing with a wide range of demanding individuals and of resolving problems quickly and calmly.

Experience of being administratively self-sufficient and accustomed to exercising initiative.

Experience of prioritising and ability to balance a diverse workload while working with precision.

Confident user of the Microsoft Office package.

Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines.

Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.

Able to establish and maintain productive professional relationships with colleagues and stakeholder groups.

Ability to work under pressure.

A flexible and adaptable attitude, including occasional evening.

A flexible and adaptable attitude, including occasional evening and weekend working and off-site.

A methodical and organised approach to work with a high level of accuracy and an eye for detail.

Committed to working as part of a team.

Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively.

Desirable

General understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience.

Demonstrable experience of the workings of an Admissions or related team.

Experience in a course advisory role.

Taking a pro-active approach to forward planning whilst remaining flexible to changing needs.

Experience with student management systems (e.g.: SITS, Salesforce, Unit4).

Experience with the UKVI Sponsoring System & Student Route regulations.

Taking a pro-active approach to forward planning whilst remaining flexible to changing needs.

Ability to manage change and respond positively to new challenges.

Knowledge of two or more languages.

Pro-active, responsive, motivated, and approachable.

OTHER INFORMATION

The Admissions Assistant will also be expected to demonstrate their commitment:

To GBS values and regulations, including equal opportunities policy.

The GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.

To their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.