Administrator

☞ Customade Group

View: 107

Update day: 11-06-2024

Location: Stonehouse South West

Category: IT - Software

Industry: Construction Building Materials Staffing Recruiting

Position: Associate

Job type: Full-time

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Job content

Customade are a manufacturer and supplier of uPVC and Aluminium Windows to trade. Due to business expansion we are now looking to recruit a Customer Service Administrator to join the team based at our Stonehouse offices.

Customer Service Administrator Role

Reporting to the Customer Services Manager you will play a critical role in our customer service delivery. You will;
Responding to inbound calls to a very busy customer services department where, using your fantastic people and customer service skills, you will respond to and resolve customers’ queries and complaints Liaise with internal departments to obtain the necessary answers and to provide the customer solution ie arranging a credit note, organising replacement parts/frames or requesting the return of incorrect products for example Resolve complaints and make return calls to Customers to inform them of the action taken and that the problem/complaint has been resolved Produce a daily report that measures the nature and level of Customer Complaints Arranging site visits for remedial work and any arranging for any small items required to be sent out on a daily basis

Skills & Experience

Previous experience in an inbound call centre / contact centre type environment where you are able to engage with and respond to customer needs is highly desirable Experience of complaint resolution and customer service highly desirable Highly organised with a systematic approach and the ability to able to cope with technical information The successful person will have excellent communication skills (written and oral), enjoy responsibility and be self motivated with a positive attitude to resolving issues You may have experience of the following: Customer Service Advisor, Inbound Customer Service
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Deadline: 26-07-2024

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