Administrator - Customer Service - Insurance

COMPANY: IMG / Global Response

Location:Cardiff - Remote or Hybrid working options available

Salary: £17,000 - £18,000 per annum [depending on experience] + benefits

IMG - Global Response provides 24/7 assistance to policy holders and corporate clients all around the world. This includes medical assistance and devices, roadside assistance, claims handling services but to name a few.

Our aim is to ‘be there’ for our customers, in routine times and the worst times. This is a fast-paced environment with no case ever the same.

We can be flexible with hours as we are a 24/7 call centre and we have various shift patterns available.

Your skills to success. Are you…?

• A great communicator and enthusiastic about helping customers
• Passionate about achieving goals
• Comfortable dealing with customer queries and complaints
• Keen to learn new skills and quick to adapt
• Computer literate
• Self-motivated and can work with minimal supervision
• Resilient and can adapt to a fast paced and ever-changing environment
• Fluent in English and an additional language (2nd language is not essential)

If this sounds like you, read on…

What does the job involve?

You will be providing help to clients who want to purchase travel or pet insurance or have a query regarding their existing policy. You will also be providing help to insured clients who suffer injury or illness whilst in the UK or require roadside assistance. You will assist with the coordination of medical care, the handling of a loss or their return home.

You must be able to work under pressure, we’re very busy so you’ll take high volume of varied customer calls every day. You will utilise your customer service skills to build strong relationships with customers and internal stakeholders, acting in a professional manner at all times.

This is a great opportunity for graduates, anyone who is looking to kick-start a career in the insurance industry or if you just want to expand on current experience. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that.

If this sounds like the role for you, apply now and one of our advisors will be in touch to discuss the position and next steps.

What are you waiting for? We can’t wait to meet you!

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All IMG colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from IMG offices. Social distancing, enhanced hygiene and safety measures are already in place at all IMG locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

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