Administrator (ASK) - 6 Month FTC

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View: 102

Update day: 07-05-2024

Location: Birmingham West Midlands

Category: IT - Software

Industry: Information Technology Services Management Consulting Financial Services

Position: Associate

Job type: Full-time

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Job content

Service Line Information

In the Business Support Group (BSG), you’ll be joining a team that provides vital secretarial, administrative and creative services to support our client-facing teams. Part of our service includes the Administrative Services KPMG (ASK) team who provides responsive administration support to eligible employees on a number of transactional tasks and activities. This enables our clients to focus more on their core business objectives and spend less time on administrative tasks - an effective strategy that contributes to KPMG’s goal of driving growth through operational excellence and efficiency.
As a key member of the ASK team, you’ll enjoy a full range of responsibilities that will enhance your personal skills and enable you to add to your experience in new business areas. This gives you the opportunity to network with a variety of internal teams and external organisations, extending your skills, knowledge and expertise.
With a wide range of training and development opportunities, you’ll have all the support you need to achieve your full potential and develop a career that meets both your personal and professional goals.

The Role
  • Team Members are to manage their workload efficiently and effectively using the ASK workflow tool in accordance with the ASK Service Catalogue
  • Communicate effectively with clients to ensure expectation and service delivery perimeters
  • Make bookings on behalf of clients such as courier, hot desks, car parking, etc.
  • Organise business travel and accommodation
  • Support clients with travel visa applications
  • Prepare KPMG branded Word, PowerPoint and Excel documents, including letters, meeting notes, reports, presentations and talk books
  • Provide an accurate and prompt audio and copy typing service
  • Book meeting rooms, client catering, and equipment
  • Create and submit commitment authorisations finance forms on behalf of clients
  • Enter and maintain client information on internal databases eg. CRM
  • Organise the printing and binding of large printing requests documents via Document Production Centre
  • Assist with event management tasks such as researching venues and working with KPMG’s events/venue finding team
  • Assist with rolling forward accounts and account amendments
  • Request Paperchase retrieval files from archives
  • Provide Filesite support, including uploading documents and providing access to folders
  • Complete ad hoc research and collate information on request
  • Order business cards
  • Develop an understanding of KPMG’s processes and procedures
The Person
  • Good knowledge of administration support service
  • Organised and able to prioritise tasks in accordance with deadlines
  • Excellent communicator with the personal skills to build strong and lasting internal and client relationships
  • Flexible and able to easily adapt to change
  • Confident negotiation skills, with the ability to set clear and realistic customer expectations
  • A good understand of what good looks like and experience of customer service
  • Experience of working in a team environment
  • Knowledge of and intermediate skills in Microsoft Word, PowerPoint, Excel and Outlook
  • Preferred qualifications of 5 GCSEs/’O’ Levels or equivalent at grades A*-C including English and Maths
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Deadline: 21-06-2024

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