Administrative Assistant

Are you looking for on the job training? A new challenge? Do you share our CARE values (Compassionate services, Achieving high standards, Respecting individuals, Empowering people)? Then join us as an Administrator. Cornwall and the Isles of Scilly recognise the importance of Improving Access to Psychological Therapy (IAPT) for our community, and Cornwall Partnership NHS Foundation Trust is investing substantially in our IAPT service, Outlook South West, to improve care. It is an exciting time to join the team as we grow and develop to deliver a high quality psychological therapy service which is forward thinking and innovative.

Post holders will work in the Outlook South West IAPT service to provide the first contact point for all clients and referrers (GPs) as well as vital support to our therapists. Our clinical administration team is the first point of contact for our clients, GPs, and other referring agencies, so the post holder will be expected to have excellent customer service skills. The team provides efficient client registration, booking and waitlist management services, so the post holder must have excellent administration, data entry and data management skills.

Please note that we shall close applications early when we exceed 50 applicants.

Key dates:

Applicants who have been shortlisted for interview will be contacted on 7th December 2021by Outlook South West IAPT staff.

Interviews with Outlook South West IAPT staff will be offered virtually on 13th, 14th & 15th December 2021

For more information, please see the job description and person specification.

To achieve our Trust objectives, we prioritise the development of our staff. To support this, the following opportunities are available:

• Protected CPD time for registered staff
• Access to a dedicated central development fund supporting CPD for all staff
• Leadership and Management development programmes
• Coaching and mentoring opportunities
• A full clinical induction programme for operational skills
• Access to a care certificate programme for our band 1-4 clinical staff
• A bespoke and robust preceptorship programme to support newly qualified staff
• Individual professional development programmes

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

• Free access to individual HARP portfolios to support revalidation for nursing staff
• Free DBS checks where required
• Discounts available from retailers, UK hotels and main attractions
• NHS Pension Scheme
• Salary sacrifice car scheme
• Cycle to work scheme
• Childcare vouchers

The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.
We are committed to diversity and equality of employment including the employment of current and former service users.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. In order to comply with our duty of care, we require our staff to have the COVID vaccine and we will ask for proof of vaccination during the recruitment process. Vaccination will be a condition of employment unless an exemption applies.

Any general recruitment queries, please contact our recruitment team on 01208 834644

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.