Administrative Assistant

☞ The Black Cat Talent Co.

View: 102

Update day: 07-05-2024

Location: Wednesbury West Midlands

Category: Administrative / Clerical / Assistant IT - Hardware / Networking IT - Software Information Technology Consulting / Customer Service

Industry:

Job type: Full-time, Permanent

Salary: Up to £23,000 a year

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Job content

Administration Assistant
Wednesbury - Office based role
£21 - 23,000 per annum (depending on experience)
Permanent, full time position

Monday to Friday: 07.00 – 15.30 or 08.00 - 16.30 on a weekly rota basis

A successful commercial vehicle maintenance company are looking for a Administrative Assistant to join their defects department based in Wednesbury. The Defects team are responsible for follow up of live events following a previous visit to a client (e.g. pre-planned maintenance) and are key to effective and efficient Service Delivery.

Duties will include:

  • Communicating with internal Engineers and responding to Customer/Client’s telephone calls in a professional manner
  • Send relevant paperwork to customers (e.g. job sheets or images)
  • Monitoring the Group mailbox and responding to Customer’s queries
  • Giving assistance, support, and guidance on all customer related issues as they arise (handling any complaints)
  • Taking inbound calls relating to defect jobs
  • Daily reporting to customers for work in progress
  • Liaising with internal parts team to instruct on parts dispatch/ issues/ queries

The successful candidate will have the following skills:

  • Experience within an Administration or Office-based role
  • Ability to communicate clearly and concisely with Customers and Engineers both verbally and in writing (email)
  • Be computer literate and be able to input information into a management system
  • Able to work in a busy environment

This is an exciting and fast paced role, with great opportunity to work for an extremely successful vehicle maintenance company! The successful candidate will be a confident communicator and able to prioritise a busy workload.

If you have a passion for offering excellent Customer Service and can go above and beyond supporting both customers and the engineering workforce then you’d be a perfect fit for this role! Please apply at your earliest convenience.

Job Types: Full-time, Permanent

Salary: Up to £23,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • On-site parking
  • Wellness programme

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Wednesbury: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have any scheduling/planning experience?

Work Location: One location

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Deadline: 21-06-2024

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