Administration Support Officer

☞ Betsi Cadwaladr University Health Board

View: 103

Update day: 27-05-2024

Location: Caernarfon Wales

Category: Other

Industry: Hospitals Health Care

Position: Entry level

Job type: Full-time

Loading ...

Job content

Job Overview

An exciting opportunity has arisen to join the team within the Gwynedd & Ynys Mon Child and Adolescent Mental Health Service (CAMHS) team.

We are looking for an Administration Support Officer with administration and clerical experience who has excellent interpersonal and Organisational skills and who will be able to work well within our existing team.

You will need to have a flexible approach, be reliable, adaptable and have good organisational skills. A pleasant telephone manner and good communication skills are essential. You will also be computer literate with experience of Word and Excel, be a team player and able to maintain confidentiality.

Main duties of the job

To be responsible for providing professional, efficient, accurate and prompt administrative support to the Gwynedd & Ynys Mon CAMHS administration and clinical team.

To receive and respond to telephone enquiries from patients, families, other agencies and Health Board Staff in a professional, helpful and sensitive manner, answer queries within own area of responsibility or refer to the appropriate department.

Communicate with GPs; other Health Services and Social Services; Hospitals, Independent and Voluntary Sector, patients and relatives. Dealing with enquiries without the need for direction in a large proportion of queries.

The Welsh Language Requirements For This Post Are Essential.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

  • Good Standard of Education.
  • Evidence of continuous ongoing learning.
  • RSA III typing or word processing/ NVQ Customer Service L3 or equivalent demonstrable experience.

Desirable criteria

  • ECDL

Experience

Essential criteria

  • Significant office administration experience
  • Copy/Audio typing
  • Ability to support and deliver to deadlines on a wide range of administration processes
  • Minute Taking Experience

Desirable criteria

  • Experience of working within the NHS

Skills

Essential criteria

  • Able to use Word/Excel/ Outlook competently and to manage electronic diaries effectively
  • Competently, effectively and professionally communicates both verbally and in writing with a range of stakeholders.
  • Experienced in planning organising and prioritise own workload.
  • Flexible and adaptable to changing service demands.
  • Excellent organisational skills.
  • Ability to speak Welsh

Desirable criteria

  • Excellent working knowledge of Patient Administration Systems

Values

Essential Criteria

  • Team player
  • Approachable /Friendly Confident manner
  • Reliable
  • Develops own practice through reflection and learning
  • Empathetic

Desirable criteria

  • Meets all desirable criteria as per attached job description/person specification
Loading ...
Loading ...

Deadline: 11-07-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...