Admin Support Officer (Discipline)

HMP & YOI Doncaster, Marshgate, DN5 8UX

Salary: £20,000

Permanent, Full-time, 40 Hrs

Here at Serco we are looking for an experienced Administrator to join us at HMP & YOI Doncaster, Yorkshire. Working within the Discipline office, you will be responsible for ensuring prisoners are held in custody legally, as well as processing and actioning paperwork, issued by the courts and other Criminal Justice Agencies in a timely manner.

As our new Admin Support Officer, you will check warrants/paperwork issued by the court in a timely manner and record this information accurately in both the prisoner’s paper & computerised Core Record. This is a specialist administration role, that requires flexibility and attention to detail, as the role can be very demanding and requires a meticulous approach to the work. Other key duties include:

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  Contributing to the delivery and achievement of all performance measures, contract outcomes and locally agreed targets including KPI’s/CDIs as outlined in your personal development review.

• Ensuring that all grievances are reported to your line Manager when dealing with workplace concerns.

• Committing to personal training and development, to ensure that your skills & knowledge are maintained at the appropriate level.

• Complying with all policies, procedures, and legislation applicable.

What you will need to do the role:

In order to carry out this role successfully you must have strong interpersonal and communication skills with an ability to liaise and negotiate at all levels. We are looking for someone with a good standard of education including English & Maths.

This is a great role for someone who is confident in their ability to work alone using their own initiative, as well as maintaining good working relationships with colleagues both within their immediate team and throughout the establishment, along with partner agencies based internally and externally. We are seeking an individual who will relish the challenge of working within a specialist administration team.

Why Serco:

Meaningful and vital work - The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives

A world of opportunity- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

Great people - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

What we offer:

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  Serco Benefits package

• Up to 6% contributory pension scheme

• Employee Assistance Programme

• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

• A safe and supportive culture

• The chance to make a positive difference to the prison and court systems

• A company passionate about diversity and inclusion

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).