Admin Assistant

Job content

Travel Compensation Services (www.travelcompensationservices.com) is the leading software as a service provider operating in the UK Rail Industry providing delay repay claims management solutions to Train Operating and Travel Management Companies. TCS is part of the Tracsis group (www.tracsis.com) Tracsis is a leading provider of software and services for the planning and management of mass transport systems.

Admin Assistant

Are you organised with brilliant attention to detail?

We are looking for an Admin Assistant to join our expanding customer service team and provide proactive, professional, and organised administrative support to the team and wider business.

Summary of the position

Working as part of a small team, provide general administrative duties in a professional manner including data entry, supporting the team with the production of documentation using Word, Excel and PowerPoint as required.

Reporting

• This role will have working relationships with: the TTCS Team including software development, product owners, subject matter experts.
• Interdepartmental working relationships will include: Health & Safety, HR.
• External working relationships include customers and the public.

Core Duties

• Validating customer information submitted online,
• Ensuring the data entered is correct and correcting any errors,
• Working with the Train Operators to ensure all rules are adhered to,
• Implementing new ones as defined.
• Working with the software team support the testing activity for new functionality as developed prior to release.
• Following test scripts and documenting results to confirm if the test as has passed or failed the test criteria.

General office admin duties to include:

• Organise Team Meetings, agendas and take minutes
• Order stationary and supplies for the office
• Support with recruitment admin
• Support other parts of the Group as time permits
• Create heat maps and reports of mystery shopping results
• Partake in Mystery Shopping activites
• General Admin duties
• Continually look for ways to improve the service we provide our customers and help implement any improvements
• Other Data Entry and Ad-Hoc duties

Core Competencies

• Possess excellent time management and problem-solving skills with a high degree of accuracy and attention to detail
• Be flexible and willing to undertake a variety of tasks and responsibilities
• Proactive and enthusiastic, able to work alone or as part of a team.
• Work to deadlines and targets, self-motivated

Role Specific Competencies

• Have excellent knowledge of Microsoft Excel
• Attention to detail
• Excellent communication skills

Knowledge and Experience

• Be experienced in using different methods of communication skills such as telephone, email & face to face.
• Be experienced in data entry
• Be experienced in Microsoft office products (word, excel, PowerPoint)

Technical Skills

Essential

• Competent in IT software and online packages such as Microsoft Office.
• Data Entry

Desirable

• UK Rail experience

Essential

All applicants must be eligible to live and work within the UK. We offer flexible hybrid remote working.

To apply:

If working for Tracsis sounds like the great career move you want, we look forward to receiving your C.V. and having an initial conversation. We welcome C.V’s from all members of the community. Tracsis are committed to promoting a diverse and inclusive community.

GDPR Privacy Notice

During the recruitment process, Tracsis collects and processes personal data relating to job applicants. Tracsis is committed to being clear and transparent about how it collects and uses that data and to meeting its data protection obligations. We will use this information for progressing applications in view of offering employment, assessing your suitability, or to fulfil legal or regulatory requirements if necessary. We will not share any of your information to any third parties for marketing purposes.

Reference ID: Tracsis - TTCS

Job Types: Full-time, Permanent

Salary: £18,000.00-£20,000.00 per year

Benefits:

• Casual dress
• Company events
• Flexible schedule
• Work from home

Schedule:

• Monday to Friday

Work remotely:

• Yes