Account Executive

☞ Everything Managed Group

View: 104

Update day: 24-05-2024

Location: Newcastle upon Tyne North East

Category: Consulting / Customer Service Sales Fashion / Lifestyle Social Work / Community Services

Industry:

Job type: Full-time

Salary: Up to £25,000 a year

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Job content

Account Executive

Full time and permanent, Newcastle

£25,000

We are:
Everything Managed is one of the fastest-growing companies in the UK and our vision is revolutionising fully managed business services via technology with a world class customer experience which we will deliver by creating a culture of community, engagement, development and empowerment.

You’ll be:

  • Communicating directly on customer calls and armed with a toolkit for upsell opportunities and tonnes of product knowledge - you will help customers get the very best out of our service.
  • Dealing with queries, problems, and feedback via several forms of communications, including Phone and email.
  • Taking customer insights & feedback and working with managers to turn those into strategic decisions for the future of the business.
  • Recording all client contact and notes accurately within the Salesforce CRM system.
  • Working closely with colleagues in other teams to deliver for our customers
  • Taking ownership of each customer, getting to the heart of the query, deciding the best course of action and providing the kind of service that earns our customers’ trust.
  • Generating sales among client accounts, including upselling and cross-selling.
  • Educating our customers around current legislation and helping them to meet all waste regulations.
  • Overall, providing an excellent customer experience for our clients whilst achieving KPIs and within agreed service levels

You are:

  • A high achiever who has a track record on hitting targets and delivering results.
  • A natural problem solver and creative thinker who can apply this during a sales process.
  • Someone who can clearly communicate both verbally and in writing.
  • Out-going with a dynamic personality and a ’can do’ attitude.
  • Someone who can work both independently and in a team environment.

Experience

  • B2B or B2C sales experience
  • Previous experience in outbound tele sales or customer service would be a definite asset.
  • Solid working knowledge of Microsoft 365 products
  • Salesforce CRM knowledge is an added bonus
  • GCSE level qualifications including English and Maths (or a similar qualification level)

What’s on offer?

  • £25,000 starting salary plus commission
  • Offices on Grey Street which is the UK’s most Instagrammed street
  • Benefits package which is second to none covering health care, pensions, enhanced annual leave. Employee assistant programme 24hrs access to GP
  • 25 days holiday leave +8 days bank holidays
  • Company Socials
  • Regular Sales incentives for top performers
  • Personalised career path
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Deadline: 08-07-2024

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