Accommodation Officer x 2

☞ Adkins & Cheurfi Recruitment

View: 107

Update day: 07-05-2024

Location: Sunderland North East

Category: Other

Industry: Human Resources Services

Position: Entry level

Job type: Full-time

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Job content

Accommodation Operations;
  • Manage the letting of rooms in accordance with Cloud Student Homes’ agreed protocols
  • Manage check-in and check out procedures ensuring efficient room management procedures are followed
  • Ensure the highest possible standards of student safety and welfare
  • Take a lead role in producing and implementing a social activities programme
  • Manage the communication processes to and from our customers
  • Respond to emergencies both during and out of working hours
  • Day to day management and delivery of nomination agreements with external partners
  • Manage key relationships with outside agencies, both UK and international
Building and Facilities Management;
  • To oversee all Residence maintenance and housekeeping (reactive, planned and cyclical) to ensure sector leading service levels
  • Ensure that service contracts are monitored to ensure efficient implementation and compliance
Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded
  • Ensure regular inspections of bedrooms, and common spaces are undertaken, and records maintained
  • Contribute to the development and maintenance of Cloud Student Homes’ Policies and Procedures in accordance with legislation and the ANUK Accreditation Scheme
Financial;
  • Manage rent payments and debt
  • Ensure guarantor details are recorded
Ensure tenancy/licence agreements are fully executed and stored in accordance with policy
  • Work with internal and external partners to improve services, value for money and profitability
Marketing and Promotion;
  • To develop and maintain information/ imagery which may be required for the production of marketing materials and campaigns (printed, online and social media)
  • To oversee and drive the residences’ social media presence in line with Cloud Student Homes’ policy
  • Marketing of the property to direct let customers were required (in accordance with Cloud Student Homes’ agreed protocol)
  • Marketing to existing customers to maximise repeat business (in accordance with Cloud Student Homes’ agreed protocol)
  • Marketing and management of lettings including short-term contracts and summer lets (in accordance with Cloud Student Homes’ agreed protocol)
  • When necessary, lead inward visits from agents/ partners/ parents
Service Provision;
  • To ensure that service level agreements with internal and stakeholders are met and that any shortfalls are documented and reported to the National Residence Manager and College’s management team
Compliance;
  • Ensure adherence to, maintain, and contribute to the development of policies and procedures in accordance with necessary legislation and the ANUK accreditation scheme
  • To support colleagues with regards to requirements under immigration legislation
  • Ensure all necessary documentation required to satisfy ’right to rent’ legislation is checked, recorded and stored in line with policy
  • Ensure all staff (directly employed and contractors) have the appropriate DBS clearance before starting work within the residence
General;
  • Any other duties as may be required by the Head of Student Operations
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Deadline: 21-06-2024

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