3rd Line Support Engineer

☞ Key 2 Recovery

View: 104

Update day: 11-06-2024

Location: Blandford South West

Category: IT - Software

Industry: Financial Services

Position: Mid-Senior level

Job type: Full-time

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Job content

Who is offering this exciting opportunity?

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, its something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the worlds leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us

The Role

Housekeeper is a system that provides OFFICAL SENSITIVE, Virtual application hosting environment on multiple deployed points of presence. The system will allow military operations to communicate with and across services and UK agencies as well as with coalition forces.

An Engineer will be based on the DXC site to work locally as well as provide remote support to deployed points of presence.

Required to provide system support and monitoring of servers and application and their associated network on a day-to-day basis. Providing support and on the job training to military personnel as well as guidance and advice on related matters.

The engineer will work under the daily direction of the Operation Manager and weekly under the Housekeeper Service Delivery manager.

High levels of skills are required and system-specific training may be given.

Must be a strong personality, good communication skills; be self-motivated and able to work on their own and in a team in sometimes very difficult circumstances under operational pressures.

ALL Candidates must be a UK citizen (No dual nationality) and has resided in the UK for the past 5 years. Ideally you’ll be DV Cleared. If not, must be prepared to apply for DV clearance if accepted for the role.

Must be prepared to deploy to remote sites within or outside of UK pending agreements on the deployment.

Day To Day Responsibilities
  • Required to be a SME in the essential areas.
  • Liaise with Service Deliver Manager as and when required
  • Respond to and action incidents as per their prioritisation within Remedy.
  • Respond to and action requests within Service Request Fulfilment.
  • Carry out routine maintenance tasks on the Housekeeper system.
  • Carry out daily system administrative tasks.
  • To operate as part of a close team.
  • Provide local and remote support to MoD administrators.
  • Provide technical support to internal projects.
  • Provide trend analysis of incidents.
  • Provide advice and guidance on relevant issues and requests.
  • To provide support to the ISOC Director and report to when required.
  • To provide technical direction to other technical departments.
  • Produce technical documentation when required.
  • To contribute to the Service Management processes.
  • To contribute Continual Service Improvement.
  • Follow local governance and procedures.
  • To liaise with external agencies in matter of design and support.
  • To be an ambassador for DXC T and ATLAS.
Essential
  • MS Windows 2008
  • MS Exchange 2010
  • MS SQL Server 2008
  • VMware
  • vCenter
  • vSphere 5.5
  • VMware ESXi
  • MS Windows 7
  • ITIL v3.0
  • Familiarization Certified or experienced to MCSE 2008 Production of technical documentation to a quality standard
Desirable
  • MS SharePoint 2007
  • Symantec Backup Exec
  • Anti-Virus McAfee ePO, McAfee HIPs
  • MS SCCM 2012
  • Lumension
Personal Competencies
  • Strong technical lead and good team player with the ability to work under their own initiative within tight timelines and under operational pressure.
  • To be able to direct and inspire a technical team whilst liaising and coordinating across multiple technical teams.
  • To provide support towards CSI.
  • To be proactive and forward leaning in the delivery of the service and capable to of delivering advice and support to other MoD team members.
  • Capable and comfortable in knowledge exchange with and mentoring of MoD administrators
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Deadline: 26-07-2024

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