2nd Line Support Engineer

☞ Cameron Clarke Associates

View: 113

Update day: 11-06-2024

Location: Devizes South West

Category: IT - Software

Industry: Construction Staffing Recruiting Financial Services

Position: Entry level

Job type: Full-time

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Job content

An exciting opportunity has become available for a full time 2nd Line Support Engineer to join a friendly team based in Devizes. The successful candidate will earn up to £28,000 per annum, dependant on experience.

Primarily office based but with flexible arrangements to work remotely, you will be responsible for resolving incidents and servicing requests to SLA which have been escalated from the 1st Line resolver group. You will be part of a diverse team ranging from entry level to technical specialist, working together to deliver high quality support with exceptional customer service.

You must be a positive, friendly, and sociable team player with a passion for IT and a “can do” attitude.

Candidates should have some experience of working in an MSP environment (or similar) and will understand the importance of exceptional customer service to accompany technical skill. Leading by example, taking ownership of tasks and a willingness to share knowledge with more junior members of the team is imperative to this role.

Role Requirements
  • The candidate must be able to drive
  • Enhanced DBS check (conducted by the company and must remain clean)
  • Experience of working in an MSP environment (or similar)
  • Strong knowledge and demonstrable ability to support Windows Server
  • Strong understanding and demonstrable ability to support networks and infrastructure
  • Troubleshooting and supporting modern desktop environments (Windows 10/macOS)
  • Microsoft 365 Admin Centres (Exchange, Teams and Azure) and application support
  • MDM administration – Intune, Profile Manager and/or Google Cloud
  • Polite, confident, and effective communicator
  • Sincere passion for exceptional customer service
  • Excellent time management and priority determination skills
  • Maintain a high standard of work and professionalism
  • Team player – Going The Extra Mile (GTEM), providing feedback and supporting colleagues
Role Responsibilities
  • Resolving incidents and servicing requests to SLA for our customers
  • Based at our wonderful HQ near Devizes, with occasional visits to customer sites or other locations if required.
  • Attending and positively contributing to service management meetings as required
  • A desire to share knowledge and train the more junior members of the team
  • Maintaining a positive working relationship with customers
  • Assisting other teams with their tasks if called upon
Company + Benefits

Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy and support through to project delivery and installation.

We’re among the elite in the industry and pride themselves on our integrity, knowledge, and experience. We have a great reputation and are consistently growing the business.

We’re already the largest provider of services in this geography but are seeking to build on our existing client relationships while growing more business in the area. We provide great opportunities to learn new skills and with sound growth, the prospects for career advancement are excellent.

The Successful Candidate Will Receive The Following Benefits
  • 24 days paid holiday + Bank Holidays
  • Onsite fitness suite
  • Childcare, eyecare and cycle to work scheme
  • Perk scheme
  • Training and certification pathways to enhance your technical skills
  • Employment anniversary awards
  • Company funded social events
  • Company contributory pension scheme
Keywords: IT Support, IT Support Technician, IT Technician, Information Technology, IT, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT Support, IT, Customer Services, Remote Support, Electronics, Engineering, Software Development, Data Communications. Nutanix. Hyperconverged. Support Analyst
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Deadline: 26-07-2024

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