2nd Line IT Support

Job content

Extra Recruitment are currently recruiting for a 2nd Line IT Support for our well-established client in Worcester. My client is grown from strength to strength over the last 3 years and is looking for enthusiastic people to join their current team of engineers.

As 2nd Line IT Support, you will need to have/be:

Minimum of 3 years’ experience in a similar role

Have a strong desire to deliver high quality service to external customers

Understanding of standard IT technologies (to include desktop, firewall, networking, backup, printers, some server work)

Attend customer’s sites for escalated enquiries

Excellent communication skills

Attention to detail

Problem Solving

Excellent communication skills

Details:

Salary: £22000.00 - £28000.00

Hours: Full Time

Location: Birmingham or Stourbridge

Duration: Permanent

Role of a 2nd Line IT Support:

Remote/Desktop Support to end users - print/logon/internet/email issues

PC/Server/Network Infrastructure Support

Maintain and monitor backups for customers - Vendors Include Windows Backup, Symantec, Shadow Protect, Veeam

Provide general administration of customers networks such as creating new users, updating group membership, setting NFTS permissions and health checks

Dealing 3rd parties - Logging hardware warranty issues/liaising with software vendors

Deployment of software and patching

Following strict Helpdesk Software procedures and keeping the clients well informed on progress

Windows 7/8/10 + Office 2010/2013/2016/2019

Maintain and configure Anti-Virus software

Hardware Firewalls and routers - understanding of IP routing and no NAT setups including VPN

Supporting internet connectivity via an ISP - ADSL/FTTC/Leased Line etc

Office 365

Triage tickets and escalate when necessary

Benefits of working as 2nd Line IT Support:

20 days holiday plus bank holidays

Pension

For more information please hit apply!!

Job Type: Permanent

Salary: £22,000.00-£26,000.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• STOURBRIDGE: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 2 years (preferred)
• Customer service: 1 year (preferred)

Work Location: In person