2nd Line IT SD Analyst

☞ Welcome Break

View: 112

Update day: 07-05-2024

Location: Newport Wales

Category: Information Technology

Industry: Restaurants Food Service

Loading ...

Job content

Location: Welcome Break Support Centre, United Kingdom, Welcome Br
Team: Information Technology - VC (TMIT)

2nd Line Support Analyst / Service Desk

Welcome Break

Newport Pagnell, MK16 9EZ

Salary up to £30,000 depending on experience

Fantastic benefits & discounts, free parking & great career opportunities


We are looking for a 2nd Line Support Analyst / Service Desk to work as part of a larger team out of our support centre in Newport Pagnell, to provide 2nd line support for our Team Members in both our support centre and our and main amenity and hotel units. You will be providing advice and solutions to epos, general IT central and distributed networks, servers and applications.


Responsibilities as 2nd Line Support Analyst / Service Desk

  • Deliver 2nd line support for all members of Welcome Break in their retail & hospitality environment’s.
  • Supporting EPOS systems, general IT central and distributed networks, servers, and applications
  • Working as part of the IT Service Delivery Team to provide 24 x 7 x 365-day service
  • Participate in the emergency out-of-hours on-call and weekend rotations
  • Managing a queue of incidents (approx. 100 per week) to ensure they are fixed within agreed SLA
  • Ensuring customer expectations, communications and customer satisfaction levels are maintained
  • Provide proactive monitoring of Welcome Break’s IT estate
  • Identify trends, investigate and resolve deep-seated underlying IT problems
  • Active Directory and Group Policy management and support
  • PC and printer hardware and software support and maintenance
  • Willing to work outside of normal hours to ensure minimal disruption to business
  • Travel to various locations around the UK
  • Support transition of business & IT projects into the BAU IT Service Delivery Team

Your experience as 2nd Line Support Analyst / Service Desk


  • 2nd line support experience in a multi-site / head office environment.
  • Internal Helpdesk experience


Job Segment:Service Desk, Help Desk, Information Technology, Customer Service, Technology

Loading ...
Loading ...

Deadline: 21-06-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...