2nd Line Desktop Support Engineer

☞ Lucid Connect Ltd

View: 107

Update day: 28-05-2024

Location: Warwick West Midlands

Category: Information Technology

Industry:

Job type: Full-time

Salary: Up to £30,000 a year

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Job content

2nd Line Desktop Support Engineer

Warwick

37.5 Hours - Monday to Friday 8:30am - 5:30pm

Permanent Role - Salary up to £30,000 + Excellent Company Benefits

Objectives

Provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA). To meet our customer needs a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites.

Responsibilities

Provide standard incident break fix support (Laptop/desktop devices)

Manage and deliver service requests, deploying desktop and laptop solutions to the client.

Knowledge on Apple IPhone and IPad products be required to assist with Mobile Smartphones and Tablets advice and support.

Identify service improvements

To diagnose problems accurately using all the available resources and technical knowledge

To provide timely, quality solution keeping the customer updated and escalating if required

Refer to relevant procedures to perform role

Ensure administration is satisfactory and up to date

To carry out other tasks as requested by Team Leader

Manage tickets and asset recording using agreed client process on the systems provided.

Knowledge & Skills

PC literate

Customer facing

Interpretation of data & actions

Decision making.

Windows OS literate

Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls

Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives

Experience with Active Directory and SCCM (not essential)

Experience with network fault troubleshooting

Experience with Network builds

Experience with PC/Desktop Support knowledge including Windows XP, Windows 7, 8.1 & 10 & Windows Office Suites and core application suites.

Experience with VPN and remote work on machines

Experience with IPad and Windows Tablets Good troubleshooting skills

Experience

IT engineering experience - ideally 2 years

A good understanding of analytical troubleshooting

A good understanding of networks and windows Operating systems

Must be able to diagnose and repair desktops and laptops

Desktop and laptop accreditation desirable

Knowledge of specific customer software desirable

Full UK Driving Licence

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Deadline: 12-07-2024

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