1st Line Support Technician

☞ Freedom Health Insurance

View: 103

Update day: 11-05-2024

Location: Poole South West

Category: Other

Industry:

Job type: Full-time

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Job content

Salary:23k-27k depending on experience.

Job description

An exciting opportunity has arisen to join a reputable, family-owned insurance company, based in Bournemouth. This is a new role and will sit within their close-knit, supportive IT team and will be responsible for supporting internal users.

You will be the first point of contact for all users, providing support with any IT related queries. You will be working on a wide range of diverse tasks, including setting up computers for new starters and dealing with any IT related queries and issues, escalating where necessary.

Key responsibilities

Technical and operational responsibilities

  • Support on both hardware and software related queries from the business.
  • Identify, troubleshoot, and resolve any hardware or software related issues.
  • Log and resolve any incidents.
  • Escalate any issues where necessary.
  • Set up new starters.
  • Support the wider team with any other duties.
  • Establish a good working relationship with other departments.

Education and experience

Desirable education and experience

  • Experience of Office 365
  • Experience of Microsoft Access
  • Experience of Visual Basic

Personal characteristics

We work in a friendly office environment in Poole, Dorset for a company that provides private medical insurance to a wide range of customers, both in the UK and overseas.

This is an essential role in a small IT team, we are looking for an individual who will be the first point of contact to assist the team with identifying, troubleshooting, and resolving any hardware or software-related issues.

All members of the team are required to work together and support each other to ensure we operate smoothly and efficiently. This means you must be:

  • Self-motivated to learn and advance your technical knowledge, with a keen interest in the IT industry and new technology.
  • Driven to resolve all types of incidents and problems.
  • Customer focused.
  • Ability to work as part of a team to obtain incident and problem resolutions.
  • Meticulous and methodical with a can-do attitude.
  • Attention to detail.

Benefits

  • Only working Monday to Friday between 09.00-17:30
  • Private health care
  • Working in a friendly office
  • Great office location with accessible shops, cafes, and social events
  • 25 days holiday + bank holiday
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Deadline: 25-06-2024

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