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1st Line Support
View: 105
Update day: 11-06-2024
Location: Ormskirk North West
Category: Other
Industry: Staffing Recruiting
Position: Entry level
Job type: Full-time
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Job content
1st Line Support 3-Month Contract Hybrid - LiverpoolVIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk.
The successful 1st Line Support will have solid previous experience within IT Support, and will be providing both remote and onsite support in a Microsoft environment.
Key Skills & Responsibilities For The 1st Line Support
- 1st Line / Service Desk Support in a Windows / Microsoft environment:
- Windows 10
- Office 365
- Exchange
- Outlook
- MS Teams
- Active Directory
- Telephony support
- Triaging tickets and escalating to relevant teams where necessary
- Using ServiceNow ticketing system
- Mix of remote & deskside support - including working on a tech bar
- Good customer service skills
- Experience with iManage or Bomgar (desirable)
- Job role: 1st Line Support
- Job type: Contract
- Duration: 3 months contract with view to extend
- Rate: 140 - 160 per day
- Working hours: 37.5 hours per week Monday - Friday
- IR35 status: Inside IR35
- Location: Hybrid, one day per week in Liverpool
To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn,and Twitter: @VIQU_UK
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Deadline: 26-07-2024
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