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1st Line IT Support
View: 103
Update day: 01-06-2024
Location: Livingston Scotland
Category: IT - Software
Industry: Staffing Recruiting
Position: Entry level
Job type: Full-time
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Job content
JOB TITLE: 1st Line IT SupportSALARY: £22,000 - £24,000 per annumBenefits:Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral programDo you have customer service experience within a helpdesk environment and love solving IT issues? Are you looking to join a reputable company that has amazing benefits and can offer a real career? Do you thrive on delivering results and love fixing problems?If so, we may have the role for you!Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.Due to new contract wins, we are currently looking for 1st Line IT Supports to come and join us at our site in Livingston. You will be the first point of contact for customers with IT related issues and receive these through our ticket system, calls or emails.LOCATION: LivingstonJOB SPECIFICATION: 1st Line IT Support- Sitting within the helpdesk team within our Livingston offices, you’ll be first point of contact for our customers
- Logging all technical related incidents and requests (either by phone or email), resolving them to your best ability in accordance with our service level agreements
- Take full ownership of tickets to ensure that customers have a consistent line of communication with any queries
- Work closely within your technical support team using all of your knowledge and experience to reach a satisfactory resolution
- 6-12 months within an IT support or similar technical role, specifically on a helpdesk
- Advantageous system use of ServiceNow or ITSM tools
- Great customer experience and comfortable to be on the phone for the majority of the day
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Deadline: 16-07-2024
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