1st Line IT Support

☞ The Billington Group

View: 108

Update day: 07-05-2024

Location: Scunthorpe Yorkshire and the Humber

Category: Other IT - Software

Industry: Food Beverage Services Beverage Manufacturing

Position: Associate

Job type: Full-time

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Job content

Job Types: Full-time, Permanent

Salary: up to £27,000

An exciting opportunity has opened up to join our group IT team as 1st Line IT Support. Based at our Billington Foods Scunthrope site you will provide 1st Line Support to users across our business locations.

MAIN PURPOSE:To be the first point of contact for IT queries, logging queries & ensuring response-handling in a timely manner. To provide first line support to users, and escalate calls to other members of the IT team as appropriate.

RESPONSIBILITIES / KEY TASKS:

1. Portray a positive image of the company and its values in a professional manner at all times.

2. Ensure all queries to the IT team are logged using the IT Helpdesk, and that a response is provided in a timely manner.

3. Provide first line telephone and desktop support to internal users.

4. Provide knowledge and support on the Company’s internal systems, including: Microsoft Windows 10, Office 2019 / 365. UNITY, Printing, Network etc.

5. Liaise with other IT team members to escalate & action IT queries as appropriate.

6. Provide hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software.

7. Any other duties which might reasonably be requested in association with this role in order to meet the needs of the business.

8. Adhere to all company rules and procedures, paying particular attention to health and safety.

Benefits

  • 25 days’ holiday plus bank holidays
  • 5% minimum employer pension contribution
  • Employee Assistance Programme (24/7 wellbeing support)
  • Health cash plan (Subsidised dental, optical and alternative therapies)
  • Critical illness cover at preferential rates
  • Cycle to work scheme
  • Salary finance scheme (including pay advances and preferential loans)
  • Death in service insurance (with option to increase)
  • Employee Assistance Programme
  • Free onsite parking
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Deadline: 21-06-2024

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