1st Line IT Engineer

☞ 365 Talent Portal

View: 104

Update day: 23-05-2024

Location: Sevenoaks South East

Category: High Technology Mechanical / Technical Electrical / Electronics IT - Software

Industry: Staffing Recruiting

Position: Mid-Senior level

Job type: Full-time

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Job content

Benefit from joining an exciting and fast-paced environment in which you gain exposure to up-and-coming technologies. Continued professional development is encouraged so that team members develop existing skills and gain new ones.Hard work is rewarded by career progression and talent is recognised to ensure engineers have the passion and drive required to deliver outstanding service to clients.As a 1st Line Engineer, you will:
  • Be part of a dedicated team of engineers within a busy IT services company.
  • Perform duties that include ticket support on Helpdesk and hardware maintenance. These include resolving tickets such as user setups, software installs, hardware fault finding, VPN troubleshooting, NTFS permissions changes, hosted service issues, email fault finding, mobile device support and user profile problems.
  • Attend client sites as and when required to fulfil the requirements of pre-scheduled projects and reactive troubleshooting.
  • Have a diligent approach that achieves a long term and cost-effective result for our clients.
  • Demonstrate a professional, respectful, and pro-active approach to customer service.
  • Thrive on obtaining new technical knowledge, actively engaging with more senior colleagues to expand your Skillset.
  • Bring a general knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
  • Use the products and services within our established portfolio to recognise new business opportunities and then escalate them into sales.
  • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.
Core Skills:
  • Windows Server 2003-2019
  • Windows Desktop (XP to 10)
  • Hosted Desktop and Cloud computing
  • General user and email administration
  • Office 365 tenant setup and administration
  • Basic networking capabilities (DNS, DHCP etc)
Desirable Skills:
  • VMWare/Hyper-V administration
  • VoIP experience, preferably 3CX
  • Apple products and support
  • Group Policy administration
  • Cabling experience
  • Exposure to Ubiquiti / Cisco Wireless
  • Previous MSP experience
  • Recognised accreditations (MCPs, CompTIA, Apple)
Attributes & Qualities:The successful candidate will show:
  • A logical, methodical approach to the task at hand
  • A willingness to learn and teach
  • Excellent documentation and communication skills
  • High standards of customer service
  • A personable nature
  • A keen level of attention to detail
  • A history of being a proven self-starter
SALARY:Dependent On Qualifications And SkillsSTART DATE:ASAPCONTRACT TYPE:PermanentHOURS:42.5 per weekSHIFT TIMES:07:45-16:15 / 08:45-17:15HOLIDAY ENTITLEMENT:32 days, rising to 38 days subject to terms after 3 years continuous service (including 8 bank holidays)SICK PAY:Commencing after 6 months continuous employment (terms apply)
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Deadline: 07-07-2024

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