1st/2nd Line Support Engineer

☞ Talent Forte

View: 107

Update day: 11-06-2024

Location: Maidenhead South East

Category: Mechanical / Technical High Technology Electrical / Electronics

Industry:

Job type: Permanent

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Job content

A growing IT Consultancy in Maidenhead is looking for a 1st/2nd Line Support Engineer to join them on a permanent basis.

The Support Engineer will be responsible for the effective delivery of customer solutions ensuring that they are completed within timescale, cost, scope, and quality. This role is also responsible for the ongoing support and maintenance of the company’s solutions ensuring that high quality support services are being delivered and managed according to pre-defined SLAs.

Responsibilities

Remote and onsite Technical Support. Experienced with provisioning, configuring, and supporting the following technologies:

Azure

Windows Network and Server Infrastructure

Office 365

System Monitoring and Management

HP Network and Router infrastructure

Sophos Security Suite

Gamma VoIP

Requirements

Logical and methodical approach to working with strong problem-solving skills

Excellent customer focused approach and commitment to service delivery

Ability to prioritise workload

Good interpersonal and communication skills, both verbal and written

Knowledge of Windows environments- specifically: Active directory, Exchange 2010 and above, Windows Microsoft Office Office365 and Desktop Operating System building, maintenance, and deployment

Knowledge of networking technologies

Understanding of internet technologies (WWW FTP EMAIL TCPIP VPN)
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Deadline: 26-07-2024

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