Ecommerce Trading Manager

Recognised as a major player in fashion retail, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.

ECOMMERCE TRADING MANAGER – FULL TIME, WASHINGTON OR LONDON

END. is a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational menswear companies in the world, we have fresh products hitting our website daily and our service never stops.

END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in across the UK and in Milan.

We are seeking an experienced and results-driven Ecommerce Trading Manager to join our team. The ideal candidate will play a vital role in ensuring the seamless operation and reporting of our online platforms. You will be responsible for monitoring the functionality, performance, and efficiency of our website and apps, as well as managing content on site contributing to the overall success of our online sales and customer experience. You will work closely with the buying and merchandising teams to ensure the right product is displaying at the right time and report on what is currently performing on site.

This role requires a keen eye for detail, strong technical skills, and a proactive approach to problem solving. You will be working with merchandising, web development, marketing and design teams to bring our products and services to our customers digitally, using data to make decisions.

What you’ll be doing:

Key responsibilities

• Develop and implement e-commerce strategies to drive sales, increase customer acquisition, and improve conversion rates.
• Monitor website and app performance, identify areas for improvement, and work to implement solutions to enhance user experience and drive conversions.
• Manage all aspects of the e-commerce website, including product listings, pricing, promotions, and content updates.
• Assist in the management and publishing of website content, including product listings, images, and promotional materials.
• Monitor key performance indicators (KPIs) such as traffic, conversion rate, average order value, and customer retention, and take actions to optimize performance.
• Analyse sales data and customer behaviour to identify trends, opportunities, and areas for improvement, generating and contribute to regular reporting and trade meetings
• Collaborate with cross-functional teams, including marketing, merchandising, and IT to execute campaigns and initiatives that drive traffic and sales, while driving site and app enhancements and new features
• Conduct market research and competitor analysis to stay informed about industry trends and best practices, ensure we are following best practices.
• Manage relationships with third-party vendors, agencies, and partners to ensure the smooth operation of the e-commerce business.
• Stay up-to-date on e-commerce technologies, platforms, and tools, and make recommendations for enhancements and improvements.
• Provide regular reporting and insights to senior leaders on e-commerce performance, opportunities, and challenges.

What you’ll be able to demonstrate:

Skills and experience

• Proven experience in e-commerce management, preferably in a retail or consumer goods industry.
• Strong understanding and experience with website management, content management systems (CMS), and e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Proficiency in digital marketing channels, including SEO, SEM, email marketing, and social media.
• Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions. Utilise analytics tools to track and analyse traffic, user behaviour, and performance metrics.
• Demonstrable experience of leading and developing a team

What we can offer you

• 31 days holiday (including bank holidays and your birthday)
• Company pension scheme
• Generous staff discount
• Healthcare Cashplan
• Eye-test vouchers
• Cycle-to-work scheme

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

If you have what it takes to be part of our future success, we want to hear from you.

Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.

Type of employment: Permanent, full-time