Engagement Manager

Are you excited by the prospect of creatively solving problems and delivering exceptional customer service?

Would you like to work with cutting-edge technology?

Join our prestigious Customer Success EMEA Consulting team

Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs, delivering results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers.

Become a Trusted Advisor

As a Engagement Manager, you will focus on maximizing value, retention and growth throughout the customer life-cycle. You’ll be the customers technical expert helping build, innovate and evolve customers’ media, performance and security strategies. Delivering innovative outcomes for customers through efficient relationships, business acumen, and operational focus.

As an Engagement Manager you will be responsible for:

• Working as a central point of contact for the customer and cross-functional teams to encourage account growth
• Being a technical consultant to achieve the customer’s long-term vision for high quality media and web experiences
• Having responsibility for streamlining service delivery, technical program management whilst maximizing Akamai’s platform value for the customer.
• Partnering with sales/pre-sales, making recommendations for customers to expand the use of Akamai services and solutions

Do what you love

To be successful in this role you will:

• Have relevant experience the fields of Computing, Science or Engineering.
• Have experience working in account management, customer success, or consulting services in a technical environment
• Demonstrate experience of delivering large technical customer projects successfully with a focus on customer retention and growth
• Be knowledgeable on such technologies as HTTPS, DNS, DevOps, Web Development, Web Performance, and Information Security Technologies
• Have the ability to articulate and present technical information in a clear and easy to understand manner

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.

Working with us

At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!