Customer Service/Medical Lab Assistant

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Please note this is a Fixed Term Contract until 31st December 2021.

Working hours are 4 days on, 4 days off, 10 hour shifts between 6am-8pm.

The Customer Service/Medical Lab Assistant is a Hybrid role combining both customer service duties and general day to day laboratory duties. Within your customer service duties you will be responsible for:

• Handling specimen queries efficiently via email or telephone.
• Sending out test results and daily metrics to the relevant teams.
• Communicating issues/problems to the relevant team or Manager.
• General administrative duties may also be required.

You will also be responsible for carrying out high throughput COVID Testing, working flexibly and communicating effectively to deliver results within contractual turnaround times and to the highest quality standards within the Eurofins site.

Key Responsibilities and Accountabilities

• Processing samples for the presence of SARs-CoV-2 RNA using a range of specialist techniques and technologies. To include:
• Receipt and storage of samples
• Automated extraction and purification of nucleic acids
• Production of stock solutions and reagents
• Analysis and interpretation of results
• Reporting of results through a laboratory management system.
• Stock management
• Managing routine reagent and instrument validations to ensure that business as usual processing is not affected
• Involvement in the validation of new processes, technical improvement projects and implementation of new technologies.
• Ensure that Standard Operating Procedures, Work Instructions and Locally controlled documents are adhered to and seek to challenge procedures where there is an opportunity to improve.
• Undertake your daily role in accordance with the Eurofins values of customer focus, competence and team spirit

Qualifications

• Customer Service experience, confident in handling difficult situations.
• A science degree is desirable.
• Previous laboratory experience desirable.
• Previous work experience within a high throughput, highly regulated laboratory desirable.
• Experience in automated equipment is desirable.
• Excellent written and verbal communication skills.

Additional Information

Your Data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful